Optiven Blog

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Month: October 2018

Customer Service – The Optiven Way

Do customers have the power to bring down a company?  Perhaps a better question would be, what are some of the factors that lead to companies closing their operations?  Apart from bad corporate governance, a lack of ethics and lack of clear strategies for growth, one of the key factors is people… mainly staff and customers.

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Tackling Solid Waste Management Challenges Requires Innovation

Proper solid waste management is an integral part of environmental conservation, especially in metropolitan settings such as Nairobi. The more we industrialize as a country, the more we have challenges such as solid waste that emanates from various sources such as our industries and even from our residences.

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