At Optiven Limited, going the extra mile can be understood as doing more than what is expected to create exceptional customer experiences, deliver value, build trust and bring the company’s promise of transforming lives through real estate to life. These are the sentiments by Dr. George Wachiuri, the Optiven Group Chief Executive Officer as the company celebrated Customer Service Week 2026.

According to Dr. Wachiuri, “it means refusing to settle for the bare minimum and choosing to make a meaningful difference in every interaction with customers, colleagues, partners and the community.”

So what does going the extra mile mean where Optiven is concerned?

  • Customer Focus – Following up with a client even when it is not convenient, answering questions promptly, providing accurate information and guiding a customer throughout the land-buying journey—even after the sale.
  • Dependable Service – Not waiting to be pushed or reminded – that is how customers have evolved. At Optiven, our team members take responsibility, solving problems, following through on commitments and offering solutions instead of making excuses.
  • Beyond Expectations – Preparing thoroughly for a site visit, giving a compelling property presentation, anticipating customer needs and finding ways to make the customer’s experience better than expected is how we do it at Optiven.
  • Team Spirit – Sharing knowledge, mentoring a colleague, stepping in when support is needed and celebrating team success rather than focusing only on individual achievements is how our culture seats at Optiven.
  • Creating lasting impact – This is done by continuous training for staff and updates for our customers. Going beyond business transactions to support community development, environmental sustainability and initiatives that contribute to a better future under the Optiven Foundation is also our mantra. Going the extra mile does not mean simply working longer hours. It means working with greater purpose, taking initiative, paying attention to detail and delivering meaningful value without compromising ethics, quality or personal wellbeing. It is the difference between saying, “That is not my job,” and asking, “What can I do to help achieve the desired result?”

A practical principle for every Optiven employee is:

  • Do what you promised.
  • Do it well.
  • Follow through.
  • Look for ways to improve the outcome.
  • Leave the customer, colleague or community better than you found them.

Happy Customer Service Week 2026 from Optiven Limited where we go the extra mile throughout your investment journey in real estate.

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